Estimates
Bring the repair scope and customer details together from the start.
Keep collision work visible from drop-off to delivery. Give your team a shared understanding of each repair and what needs to happen next.
Explore it with usBring the repair scope and customer details together from the start.
Keep the work, notes, and supporting information attached to the repair.
See where each vehicle stands and what is holding it up.
Keep changes to the repair documented as the job develops.
Follow the vehicle through the shop with a consistent record of progress.
Keep the final steps visible so the handover feels as considered as the repair.
THE WORK, CONNECTED

Bring the initial estimate, vehicle details and customer concerns together before production begins.
Make the current stage, parts dependencies and next step visible to the people doing the repair.
Attach supplements and supporting notes as the repair develops. Keep changes connected to the original scope.
Coordinate final checks and the handover. Base customer updates on the current repair record.
A MORE USEFUL DAILY CONVERSATION
Where is the vehicle now, and what needs to happen before it moves?
Can everyone find the latest supplement and understand the change?
Which final steps remain before the customer can collect the vehicle?
SEE IT IN YOUR CONTEXT
For your walkthrough, choose a recent repair order that needed extra follow-up. Walk through the roles, the information each person needed and where the work slowed down. Use a fictional or redacted example.
Plan a department walkthroughYOUR PEOPLE. YOUR DEALERSHIP. YOUR NEXT CHAPTER.